Frequently Asked Questions
Why is there oil residue on my fire bowl? Does the oil need to be removed?
Copper and Stainless Steel fire bowls require use of manufacturing oils during production. Most of the oil is wiped off after production, but you will need to use a soft cloth to wipe off any residual manufacturing oils before use.
Why does my fire pit have a hole in the bottom?
Some units have a hole in the bottom of the fire bowl, to serve as a drainage hole for water. The hole is not a necessity and can be covered if you prefer.
What can I burn in my fire pit? Do I need to put sand in the bottom of the bowl?
You may burn self-starting fire logs, wood and wood kindling, charcoal, and paper. Please read the Warning Statement for a complete list and additional safety instructions. You do not need to put sand in the bottom of the fire bowl, but you may do so if you prefer.
Is it safe to cook food over my fire pit?
If your fire bowl is made of copper or stainless steel, it is safe for cooking once you have burned an initial fire in the unit. If your fire bowl is steel with a painted surface, we do not recommend using the fire bowl for cooking.
How do I clean my fire bowl?
Cleaning your fire bowl is optional, but it may be cleaned with water and mild detergent if desired. Never use abrasive detergents or pads for cleaning, unless you are preparing to repaint steel parts.
How do I maintain my fire pit and minimize rusting?
Seasonal maintenance of your fire pit is recommended for the safety and longevity of your fire pit. Maintenance should include tightening all product hardware and inspecting unit for signs of rust and corrosion.
As with any outdoor grill, periodic maintenance of all painted steel parts is required to maintain appearance and minimize rust. A variety of factors can affect the speed in which rust develops on the steel screen and stand. All of our stands and spark screens are sprayed with a durable powder-coated finish, but with use, the paint will burn off leaving the steel exposed to moisture. Once the steel is exposed to moisture, it will start to rust. As with any outdoor grill, periodic maintenance is required to return painted steel surfaces to original appearance. Remove any rust with sandpaper or steel brush and repaint with grill paint suitable for high-temperature surfaces. Follow paint manufacturer’s instructions.
How should I store my fire pit?
Fire pit should be covered and/or stored in a dry location when not in use.
The instruction manual has this message: “Combustion by-products produced when using this product contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm”. Does this mean the fire pit is dangerous?
By California law, the warning message is required for all items used to burn fires. It is not our product that is dangerous, it is the chemicals released during a fire.
For additional questions, please email or call our Customer Service department.